Program Manager

**Position Overview**

Phoenix is seeking an experienced Program Manager to oversee residential and community-based support services for individuals with complex needs, including mental health challenges, concurrent disorders, and cognitive disabilities. Reporting to the Director of Operations, this role leads daily operations, staff supervision, service coordination, and program development while promoting recovery, independence, and well-being.

**Key Responsibilities**

* Oversee program operations, referrals, admissions, discharges, and individualized wellness plans.

* Supervise, mentor, train, and evaluate staff; coordinate scheduling and coverage.

* Promote person-centred, trauma-informed, and culturally sensitive support.

* Coordinate services with residents, families, community agencies, and multidisciplinary teams.

* Support crisis intervention, de-escalation, risk management, and emergency response.

* Maintain accurate client records, reports, and outcome documentation.

* Monitor budgets, payroll, expenses, occupancy, and facility safety.

* Ensure compliance with organizational policies, health and safety standards, and contractual requirements.

**Qualifications**

* Post-secondary education in Social Work, Human Justice, Nursing, Psychiatric Nursing, or a related field, or an equivalent combination of education and training.

* Minimum five years of related human services experience.

* Demonstrated leadership, staff supervision, and mentors experience.

* supporting individuals with complex mental health, behavioural, or cognitive needs.

* Strong communication, organizational, problem-solving, documentation, and crisis management skills.

* Knowledge of trauma-informed care, community supports, and Indigenous history and culture, including the Truth and Reconciliation Commission's Calls to Action.

* Proficiency in Microsoft Office and relevant case management software.