SERVICE ADVISOR

You will manage the entire service experience from the first greeting and vehicle drop-off to explaining repairs, handling billing and following up after the job is done.

Core Roles and Responsibilities

- Greet customers professionally, Listen to vehicle concerns and

symptoms

- Translate technical jargon from mechanics into clear, simple

language that customers can easily understand

Workflow and Technician Coordination

- Create and manage repair orders (ROs)

- Relay clear instructions from the customer to the technicians

- Schedule and balance appointments

- Collaborate with the parts department

Estimates & Approvals

- Prepare cost estimates and Obtain customer authorization

- Recommend routine maintenance and suggested services

- Explain warranty coverages

Checkout and Follow-Up

- Review final invoices with the customer

- Process payments and handle vehicle pick-up or loaner contracts

- Resolve customer complaints or post-service issues

Key Skills Needed

- Managing stressed or frustrated vehicle owners with a calm,

friendly attitude

- Automotive Knowledge: Understanding basic car systems, parts, and

repair processes

- Organization & Multitasking: Juggling dozens of active repair

orders, phone calls and technician updates simultaneously

Required Qualifications & Skills

***Experience: MUST have at least 1 year experience as a Service

Advisor. This is not an entry-level position. Candidates must

possess full, working proficiency as a Service Advisor from day

one. Formal training on core duties will not be provided.

Ability to multitask, handle high-pressure deadlines, think critically, and resolve scheduling conflicts

We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.